Lowe's refuses to do simple water hose hook up for new refrigerator - basically does not complete refrigerator installation by leaving the waterline unattached, will not use the copper line currently available and do a simple shut off valve attachment - requires a plumber to complete the install. Wastes time of customer, does not complete the purchase installation, refuses to honor commitment of full installation. Related: Lowes - Door installation disaster. Not an example of customer service to emulate. Might want to consider not outsourcing the final contact with the customer to a third party - creates poor communication or no feedback, requires second, third calls to the customer service dept at Lowe's and then the call center then puts you on hold to direct you to the store. Product or Service Mentioned: Lowes Installation.
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Warning about Lowe's and appliances!!!
I purchased a washer and dryer on February 3, I am VERY upset about this. I called the store and could not even get the name of a vendor to do the work. An applicance which is not hooked up is a worthless to a 60 year old single female, who can not move, lift it or otherwise address installation issues and LOWES should make it clear BEFORE taking your money that you will be left high and dry to figure out what to do with the expensive hunk if metal you have purchased from them.
Chat or rant, adult content, spam, insulting other members, show more. Harm to minors, violence or threats, harassment or privacy invasion, impersonation or misrepresentation, fraud or phishing, show more. Yahoo Answers. Does Lowe's charge to deliver, and will they take away your old appliance? And if so, do you know the amount?